Privacy Policy

Premavista Solutions S.L. ("Premavista", "we", "us") is committed to protecting the privacy of visitors to our website and clients who use our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Spain's Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales ("LOPDGDD").

1. Data Controller

The data controller responsible for your personal data is:

Premavista Solutions S.L.
Marbella, Málaga, Spain
Email: info@premavista.com
Phone: +34 603 428 362

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and language preference — provided when you complete a contact form or reach out to us.
• Property information: details about your property, location, and rental history — provided during the assessment process.
• Technical data: IP address, browser type, pages visited, and referral source — collected automatically through cookies and analytics tools.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide rental management estimates.
• To deliver our property management services under contract.
• To send service-related communications (e.g., monthly performance reports).
• To improve our website and user experience through anonymised analytics.
• To comply with legal obligations under Spanish and EU law.

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

• Consent: when you submit a contact form or accept cookies.
• Contractual necessity: when processing is required to perform our services.
• Legitimate interest: to improve our website and protect our business.
• Legal obligation: to comply with Spanish tax, accounting, and regulatory requirements.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers: such as Formspree (form processing), Google Analytics (website analytics), and hosting providers — all bound by data processing agreements.
• Booking platforms: Airbnb and Booking.com, as required to manage your property listings.
• Legal authorities: when required by law or to protect our legal rights.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. When you first visit our website, a cookie banner will ask for your consent. You can change your cookie preferences at any time by clearing your browser data. For more details, see our cookie consent banner.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Client data is retained for the duration of our business relationship and for up to 5 years thereafter for legal and accounting purposes.

8. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time.

To exercise any of these rights, email us at info@premavista.com. We will respond within 30 days.

9. International Transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.